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Software Startup Error

Troubleshooting Common Startup Errors​

Step 1: Check System Requirements​

  1. Ensure your system meets the minimum requirements:
    • Windows 10 or later
    • At least 4GB RAM
    • At least 1GB free disk space

Step 2: Check Microsoft Visual C++ Redistributable​

If you see errors like vcruntime140.dll not found or The application was unable to start correctly (0xc000007b), you may be missing the Microsoft Visual C++ Redistributable.

  1. Press Windows + R, type cmd, and press Enter.
  2. Run: dir "C:\Windows\System32\vcruntime*.dll"
  3. If you see output, the redistributable is installed. The filename (e.g., vcruntime140.dll) indicates the version.
  4. If not, download and install the latest version: Microsoft Visual C++ Redistributable

Step 3: Check Antivirus Software​

  1. Temporarily disable your antivirus software.
  2. Try launching TikMatrix again.
  3. If successful, add TikMatrix to your antivirus exclusion list.

Step 4: Check Application Logs​

  1. Click Settings > Open App Directory in TikMatrix.
  2. Go to the logs folder.
  3. Check the most recent log file for error messages.

Step 5: Reinstall the Application​

  1. Click Settings > Open App Directory and delete all folders.
  2. Reinstall TikMatrix.

If the Problem Persists​

Contact our support team on Telegram with:

  • Your Windows version
  • Application log files
  • Steps you've already tried