Skip to main content

Software Startup Error

Common Software Startup Error Troubleshooting Steps​

Step 1: Check System Requirements​

  1. Ensure your system meets the minimum requirements:
    • Windows 10 or later
    • 4GB RAM minimum
    • 1GB free disk space

Step 2: Check Microsoft Visual C++ Redistributable​

Usually, errors like vcruntime140.dll not found or The application was unable to start correctly (0xc000007b) are caused by missing Microsoft Visual C++ Redistributable.

  1. Press Windows + R, type cmd and press Enter
  2. Type dir "C:\Windows\System32\vcruntime*.dll" and press Enter
  3. If there is output, it means the relevant version of Visual C++ Redistributable is installed. The filename suffix of vcruntime usually includes a version number, such as vcruntime140.dll (corresponding to 2015-2022).
  4. If there is no output, please download and install Microsoft Visual C++ Redistributable: Latest Microsoft Visual C++ Redistributable Version

Step 3: Check Antivirus Software​

  1. Temporarily disable your antivirus software
  2. Try launching TikMatrix again
  3. If successful, add TikMatrix to your antivirus software's exclusion list

Step 4: Check Application Logs​

  1. Click the Settings - Open App Directory button
  2. Navigate to the logs folder
  3. Check the most recent log file for error messages

Step 5: Reinstall the Application​

  1. Click the Settings - Open App Directory button and delete all folders
  2. Reinstall TikMatrix

If the problem persists​

Please contact our support team Telegram with the following information:

  • Windows version
  • Application log files
  • Steps you've already tried