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Software Startup Error

Troubleshooting Common Startup Errors​

Step 1: Check System Requirements​

  1. Ensure your system meets the minimum requirements:
    • Windows 10 or later
    • At least 4GB RAM
    • At least 1GB free disk space

Step 2: Check Microsoft Visual C++ Redistributable​

If you see errors like vcruntime140.dll not found or The application was unable to start correctly (0xc000007b), you may be missing the Microsoft Visual C++ Redistributable.

  1. Press Windows + R, type cmd, and press Enter.
  2. Run: dir "C:\Windows\System32\vcruntime*.dll"
  3. If you see output, the redistributable is installed. The filename (e.g., vcruntime140.dll) indicates the version.
  4. If not, download and install the latest version: Microsoft Visual C++ Redistributable

Step 3: Check Antivirus Software​

  1. Temporarily disable your antivirus software.
  2. Try launching TikMatrix again.
  3. If successful, add TikMatrix to your antivirus exclusion list.

Step 4: Check System Time​

Incorrect system time can cause "Agent Start Timeout" errors:

  1. Right-click on the time display in the bottom-right corner of your screen
  2. Select "Adjust date/time"
  3. Enable "Set time automatically" if it's not already enabled
  4. If the time is still incorrect, click "Sync now" or manually set the correct date and time
  5. Restart TikMatrix after correcting the time

Step 5: Fix Agent Start Timeout Error​

If you see an "Agent Start Timeout" error:

  1. Click Settings
  2. Click Open App Directory
  3. Delete all folders
  4. Restart TikMatrix

Step 6: Check Application Logs​

  1. Click Settings > Open App Directory in TikMatrix.
  2. Go to the logs folder.
  3. Check the most recent log file for error messages.

If the Problem Persists​

Contact our support team on Telegram with:

  • Your Windows version
  • Application log files
  • Steps you've already tried